Spine Patient Representative

Exhibits a pleasant telephone voice and good people skills, professionalism.

Pleasantly services patient’s questions and appointment needs at check out, answers phones, and schedules patient’s appointments within SOS. Work to include accurately inputting & updating patient demographic and insurance information that is attached to appointment, upon scheduling.

Prepare patient for a productive visit by  informing them of necessary requirements for their appointment such as images, electronic check in, referral, insurance cards, records, etc.

Knowledge of Veradigm and  Allscripts E.H.R a plus but not required.

Has ability to comprehend instructions, communicate well, pay attention to details and the capability of handling a busy day while maintaining a calm disposition.

Demonstrates excellent communication and customer service skills with referring provider offices, our Physicians, co-workers and patients.

Must be able to multitask and remain organized using proper grammar in task messages.

Properly schedules appointments with our providers timely,  following spine guidelines.

Exhibits the ability to exercise good judgment, keeping in mind company policies and procedures when scheduling appointment and sending task messages.

Work includes accurately inputting & updating patient demographic and insurance information in a timely manner, following insurance referral requirements.

Separates and sorts incoming faxes.

Represents SOS in a positive manner, abiding by CORE fundamentals.

Must be courteous, efficient and able to multi-task in a fast pace setting.  Excellent communication and interaction skills required.