This job is for the Hand Center, Site 19
Work Week: Monday – Friday 8:00 am to 4:30 pm, may vary between 7:30 am - 5:00 pm
Job Responsibilities:
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Pleasantly checks in/ out and schedules patient’s appointments within SOS as needed using Phreesia for patient check in. Provides appropriate front desk forms to patients to fill out if manual check-in is warranted and other secretarial type duties.
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Demonstrates thorough knowledge and stays up to date on our insurance policies, properly inform patients of “par" status and referral requirements. Utilizes insurance information provided by our billing department/management team. Follows protocol for use of Waiver forms and/or GFE process and advises of patient portal.
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If scheduling, appropriately asks questions of new patients and schedules with appropriate SOS provider. Utilizes triage nurse as necessary when there is a question about appointment availability or if addressing a patient walking in.
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Responds to any scheduling or rescheduling needs of our Physicians as notified by supervisor or provider. Reschedules patients correctly & timely in system and will alert patients checking in if provider running late or need to reschedule.
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Utilizes electronic health record to properly conduct registrations, appointment scheduling, referrals, etc. Demonstrates appropriate knowledge as necessary with billing system.
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Takes patient task messages according to protocol ensuring accuracy and completeness of information.
Rewards for working at SOS: 17 days paid time-off and 7.5 Paid Holidays per year to start, generous retirement benefits (401K), Medical/Dental/Vision Benefits, Life Insurance, LTD, Wellness Incentives.
Pay Range: $15.10 to $25.10