Patient Representative (Check-In) with Float Capabilities to Cover Other Locations

Be flexible with regards to going to different locations to cover other check-in areas within SOS.

Represents SOS in a positive manner, abiding by our CORE fundamentals.

Has the ability to comprehend instructions, communicate well, pay attention to details and the capability of handling a busy day while maintaining a calm disposition.

Maintains organized workspace and exhibits professional communication behaviors, having a strong ability to work well with others.

Pleasantly checks in/ out and schedules patient’s appointments within SOS as needed. Work to include accurately inputting & updating patient demographic and insurance information in a timely manner, scan insurance cards, printing provider paperwork, daily reports, provides appropriate front desk forms to patients to fill out, and other secretarial type duties.

Demonstrates thorough knowledge and stays up to date on our insurance policies, properly inform patients of “par" status and referral requirements. Utilizes insurance information provided by our billing department/management team. Follows protocol for use of Waiver form and advised of patient portal.

If scheduling, appropriately asks questions of new patients and schedules with appropriate SOS provider. Utilizes triage nurse as necessary when there is a question about appointment availability or if addressing a patient walking in. Responds to any scheduling or rescheduling needs of our Physicians as notified by supervisor. Reschedules patients correctly & timely in system and will alert patients checking- in if provider running late or need to reschedule.

Thorough knowledge of Phreesia and Allscripts (Veradigm) and Altera E.HR system; how they are utilized when dealing with registrations, appointment scheduling, referrals, etc. Demonstrates appropriate knowledge as necessary with billing system.

Takes patient task messages according to protocol ensuring accuracy and completeness of information.