Work Week: Monday through Friday 7:45 AM to 4:15 PM
Hours may vary if floating. 7:30 AM to 4:00 PM/8:00 AM to 4:30 PM or 8:30 AM to 5:00 PM.
This position will be working out of our 5719 Widewaters Parkway location.
Job Responsibilities:
- Has the ability to comprehend instructions, communicate well, pay attention to details and the capability of handling a busy day while maintaining a calm disposition.
- Be flexible with regards to going to different locations to cover other check-in areas, and answer phone calls for various subspecialties, within SOS.
- Represents SOS in a positive manner, abiding by our CORE fundamentals.
- Be able to handle a high call volume for our sub specialty phone queues, staying courteous, organized and upholds SOS scheduling guidelines when needed to cover phones.
- Pleasantly checks in/ out and schedules patient’s appointments within SOS as needed. Work to include accurately inputting & updating patient demographic and insurance information in a timely manner, scan insurance cards, printing provider paperwork, daily reports, provides appropriate front desk forms to patients to fill out, and other secretarial type duties.
- Maintains organized workspace and exhibits professional communication behaviors, having a strong ability to work well with others.
- Demonstrates thorough knowledge and stays up to date on our insurance policies, properly inform patients of “par" status and referral requirements. Utilizes insurance information provided by our billing department/management team. Follows protocol for use of Waiver form and advises of patient portal.
- If scheduling, appropriately asks questions of all patient, updating demographic information and schedules with appropriate SOS provider. Utilizes triage nurse as necessary when there is a question about appointment availability or if addressing a patient walking in. Responds to any scheduling or rescheduling needs of our Physicians as notified by supervisor. Reschedules patients correctly & timely in system and will alert patients checking- in if provider running late or need to reschedule.
- Will obtain a thorough knowledge of Phreesia and Allscripts (Veradigm) and Altera E.HR system; how they are utilized when dealing with registrations, appointment scheduling, referrals, etc.
- Takes patient task messages according to protocol ensuring accuracy and completeness of information.
Learn More About the Benefits Working at SOS
Pay Range: $15.10 to $25.10