Team Lead, Patient Representative - Camillus Physical Therapy

PURPOSE:  

Responsible for assisting site supervisor with the day to day scheduling of staff, problem-solving, training of new staff and overseeing staff and work flow in the front office. Performs all aspects of the administrative process at the site level for physical therapy patients.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• General reception to include greeting patients and answering phone
• Medent EMR & Allscripts EMR knowledge
• Check-in patients and verify appointment and billing information
• Responsible for insurance verification of patients benefits
• Schedule appointments
• Collect co-pays and co-insurance
• New Patient Intake & Registration
  • Review paperwork for completeness
  • Input patient demographic information in computer system
  • Review benefits with patient
  • Review missed appointment policy with patient
  • Set-up FOTO Intake Survey
• Check-out patients and schedule follow-up appointments per the clinician’s instructions
• Assist Clinical staff with follow-up FOTO status surveys
• Assist Central Billing Office (CBO) with Medical Records Request per Policy & Procedure
• Monitor/Track Plans of Care (POC’s) for Certification (Physician Signature)
• Maintain Active Patient statistics and scheduled appointments
• Log discharged patients in computer system
• Scan documentation, prescriptions, protocols, flow sheets, HEP’s, and other information into the patient (electronic) medical records
• Obtain authorizations and re-authorization for PT services
  • Track authorizations via referral report
• Track prescription expirations and request new prescriptions as needed (and directed by clinical staff)
• Prepare documentation for daily scanning
• Maintain Active Patient lists and scheduled appointments (per prescribed frequency)
• Post miscellaneous supply charges/payments
• Perform daily balancing and prepare bank deposits for CBO
• Set-up/Modify Provider templates in Medent per Site Supervisor direction
• Navigate All Scripts (SOS Practice Management System) to monitor Tasking Grids, Work lists, and gather information essential for scheduling, insurance verification/authorization, and patient care
• Administrative staff schedule, approve time off, approve Sage payroll
• Monitor office supply inventory and process timely orders with Supervisor authorization

OTHER DUTIES AND RESPONSIBILITIES:

• Perform front office duties and provide leadership and support to Patient Representative
• Performs other duties as assigned